Terms and Conditions

Terms & Conditions

These terms and conditions apply to the use of and any orders placed on this website, www.marshallandpearson.co.uk, and includes telephone orders placed with Marshall & Pearson. By placing an order on our website or over the phone, it is understood that you have read, understood and agreed to our terms and conditions.

We have taken every care to ensure that the information provided for each product is correct. This includes description, measurements colours and pricing. We reserve the right to amend prices at any time. The colours displayed on this website are subject to the limitations of photographic and web processes and therefore we cannot be held responsible for colour variations that may arise because of your browser or computer software.

Orders can be placed through this website using secure SSL technology or over the phone.

We currently take payment by most major credit cards and PayPal. For phone orders, payment can be made via credit card or PayPal.

The items offered on our website are subject to availability at the time of ordering. Marshall and Pearson is a homeware and hardware shop located on the high Street, Fort William, Scotland. All the items for sale on this website are also for sale in our shop. While every effort is made to ensure that the stock levels displayed on this website are correct, this is not always possible. If an item ordered is unexpectedly out of stock, we will notify you immediately and offer a full refund or alternative. Please note we have no liability to you for failure to deliver goods to you. We are also not liable to you for any delay in your order arriving because of any events out with our control.

Marshall & Pearson are happy to refund or exchange any unwanted or faulty items returned to us within 30 days of receipt. We will issue a refund for the full purchase price on receipt of the item. Products must be returned to us in an unused state complete with all packaging and components. Refunds will be made via your original payment method. You will be responsible for the return postage of the product and therefore we suggest using a tracked service as we cannot be held responsible for items that go missing. We will happily refund all unwanted items except personalised items (unless faulty). Please contact us to let us know you are returning an item to us. Our returns address is: Website Returns, Marshall & Pearson, 35 High Street, Fort William, PH33 6DH. For more information about our returns process, see Delivery and Returns Information.

We primarily use Royal Mail to deliver our orders but may from time to time use other couriers where necessary. It is the customer’s responsibility to ensure that orders can be received during normal delivery hours (9am – 5pm). Due to our location in the Scottish Highlands there may be from time to time, unforeseen delays in your order reaching you. Full postage options can be found in Delivery and Returns Information.

Facebook Promotions and Competitions Terms & Conditions: We will occasionally offer ‘Like And Share’ competitions on our Facebook page. Where we are running such a promotion, the following rules apply: Winners will be chosen at random; There will only be one winner unless otherwise stated; Winners will have to be able to collect the item from our store unless postage is stated within the competition; Competition prizes are not transferable, returnable, refundable or exchangeable.

Our full address: Marshall and Pearson, 35 High Street, Fort William, PH33 6DH. VAT number: 205283434.